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Quick message command for agent
When the agent is on a conversation he/she could be able to enter command like this:
and the right message would be written, like
Hello, how may I help you today?
I would prefer not to use a database, so we'll have to find a way to store those command and a way to add/edit/remove them.
/add command-trigger text message
/edit command-trigger text message
From there each agent would be able to set their own preset messages.
The /list command could open a simple dialog showing all the available command.