Quick message command for agent


When the agent is on a conversation he/she could be able to enter command like this:


and the right message would be written, like

Hello, how may I help you today?

I would prefer not to use a database, so we'll have to find a way to store those command and a way to add/edit/remove them.

My first thoughts would be a simple javascript cookie. So we could have 4 basics command:

/add command-trigger text message
/edit command-trigger text message
/del command-trigger

From there each agent would be able to set their own preset messages.

The /list command could open a simple dialog showing all the available command.
Closed Nov 25, 2012 at 1:11 PM by dstpierre
Implemented in the 76acc4a1c4b6 changeset.